Return
Because we want you to be 100% satisfied with your purchase, you can return unused bikes and accessories within 14 days of receipt.
Before Return
We hope you love your products as much as we do, but if it turns out that you need to submit a request to return an item that didn't fit your needs, please follow the steps below.
Return Flow
Initiate a return request form below.
1.Enter your Email Address, Bike ID Number and Name.
2.Tell us the reason why you want to return.(enter the description, and attach the photos taken in the previous step.
3. Click Submit
Need more assistance? Submit a request.
◎ Please allow 2-3 business days for the Product Support Team to address your return request.
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